| STEPS
Management Training Program
The Shrink Training and Education Program (STEPs) is designed
to educate managers in effectively managing their own stores
to reduce losses on a daily basis. The program will ensure
that your management team is among the best trained and most
effective managers in the restaurant industry. Our industry
leading program has left managers singing it’s praises
for years.
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Awareness
and Communication Programs
Employees often don’t understand the impact that losses
have on profitability. Reducing cost of sales in your store
requires your employees to be fully aware and understand the
impact of loss, and know how to reduce losses. P&L Solutions
can help you implement an Awareness and Communication Program
that best equips your employees with the knowledge and motivation
they need to feel part of your team and committed to seeking
out and removing opportunities for loss. Our Awareness and
Communication Programs get employees involved by focusing
on areas they really care about.
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Employee
Orientation Program
One of the most important elements to building an effective
and productive team is to get them started the right way.
Our Employee Orientation Programs will help your company get
employees started knowing that reducing losses is of the utmost
importance, and they play an important role in achieving great
results. We will help you create materials for new hires including
handbooks, sign off sheets, videos, and CD-ROMs that will
send a powerful message and inspire your employees to get
involved in fighting losses.
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Employee
Training Program
P&L Solutions offers ongoing employee training programs
to continue to fine-tune and improve the skills and awareness
of your employees to better identify loss, theft, and waste
risks and change behavior patterns that will not only improve
customer satisfaction, but it will also improve their productivity
while reducing opportunities for loss due to theft or waste.
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Business
Abuse Hotline
Employees may be afraid to speak up to management about situations
they witness that are causing loss for the restaurant. They
may feel intimidated or nervous that it will lead to work
or social repercussions. That’s where P&L Solutions
can help. We offer a Business Abuse Hotline that allows your
employees to speak to one of our Loss Prevention experts safely
and anonymously – 24/7 - to help expose business abuse
without fear of repercussions.
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Build
a Sale, Customer Service
P&L Solutions has developed a highly effective method
at building sales through increased customer service and productivity.
We can help you establish a customer service program that
stays true to your core business values. We will develop a
training program to implement those service values to your
locations. Then we will help ensure compliance to those standards
by auditing those stores through both announced and unannounced
visits. Immediate feedback on performance results will give
your store.
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High
Cost Focus Programs
The fact is clear: 20% of your restaurants cause 80% of your
problems. That’s where P&L Solutions’ High
Cost Focus Program can work for you. By focusing on the restaurants
that are causing most of your problems and loss, we fix the
ones that are doing the most damage to your profit margins.
Our High Cost Focus Program clients see a typical reduction
in cost-of-sales of 35% as well as a 5% increase in sales
- all within the first six months!
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Best
Practice Audits
We will design a best practice audit for your business to
enhance operating practices, improve in store training, and
reduce loss risks. Or we can utilize and refine your existing
audit used currently in the business. Our experienced loss
prevention team will conduct the audit and help develop strategies
to reduce loss risks within your organization.
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Exception
Report Monitoring
We will monitor your current exception reporting systems.
We will identify the exceptions and provide recommendations
on the best way to address each exception. We can also provide
an Exception Reporting system to your organization.
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Restitution
and Recovery Program
We will develop and implement a restitution and recovery program
for your business. This will allow client organizations to
recover losses caused by employees with in the organization.
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Cost
Management Programs
Our leading edge cost management program will help your business
reduce risks for losses. Including areas of food costs, cost
of sales, and liquor costs.
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